At sona11, your privacy is not an afterthought. This policy explains exactly what personal information sona11 collects, why it is collected, how it is used, and what rights you have over your own data. Read it once — it's worth knowing.
Privacy on sona11 is built into the platform — not bolted on as an afterthought.
All data transmitted between your device and sona11 is protected using industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
Only authorised sona11 personnel can access player data, and only when it is necessary to provide the service. Access is logged, monitored, and reviewed regularly to prevent misuse.
sona11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the sona11 ecosystem and is used only to operate the platform.
You can request the deletion of your personal data from sona11 at any time by contacting support. Requests are processed within a reasonable timeframe, subject to legal retention obligations.
sona11 uses cookies only where necessary to keep the platform running smoothly — session management, security, and basic analytics. No tracking cookies are used for advertising purposes.
If you do not want to receive promotional emails or messages from sona11, you can opt out at any time through your account settings or by contacting support. Your preference will be respected immediately.
Questions? If anything in this policy is unclear, reach out to sona11 support before you register.
Your data is yours. sona11 gives you full visibility and control over the personal information held on your account.
Summary: sona11 collects only the data it needs to run the platform, keep accounts secure, and comply with legal requirements. Your data is never sold. You can request access to or deletion of your data at any time by contacting [email protected].
This Privacy Policy explains how sona11 collects, uses, stores, and protects the personal information of players who register and use the sona11 platform. sona11 is committed to handling your data responsibly and transparently, in line with applicable data protection standards.
By creating an account on sona11 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how sona11 handles personal data, please do not register or continue using the platform.
This policy applies to all users of sona11 in Bangladesh and covers data collected through the sona11 website, mobile app, and any other channel through which you interact with sona11 — including customer support communications.
Scope: This Privacy Policy covers personal data collected directly by sona11. It does not cover data practices of third-party payment providers such as bKash or Nagad, which have their own privacy policies.
sona11 collects personal information that is necessary to provide the platform's services, verify player identity, process payments, and comply with legal obligations. The types of data sona11 may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Account verification and KYC compliance |
| Contact Data | Mobile number, email address | Account communication and support |
| Financial Data | bKash/Nagad number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security monitoring and fraud prevention |
| Usage Data | Games played, session duration, bet history | Platform improvement and responsible gaming |
| Communication Data | Support chat logs, email correspondence | Resolving disputes and improving support |
sona11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
KYC Documents: When sona11 requests identity verification, you may be asked to submit a copy of your National ID card or other government-issued document. These documents are stored securely and used only for verification purposes.
sona11 uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that are incompatible with the reason it was originally collected. The main purposes for which sona11 uses your data are:
Marketing Communications: sona11 will only send you promotional messages if you have opted in to receive them. You can withdraw your consent at any time through your account settings or by contacting [email protected].
sona11 does not sell, rent, or trade your personal data to any third party. However, sona11 may share your data with trusted partners and service providers where it is necessary to operate the platform. Any third party that receives your data is required to handle it securely and use it only for the specified purpose.
Categories of third parties with whom sona11 may share data include:
Legal Disclosure: sona11 may be required to share your personal data with law enforcement or regulatory bodies if compelled by a valid legal order. In such cases, sona11 will disclose only the minimum information required.
sona11 does not share your data with advertisers, data brokers, or any organisation for commercial marketing purposes without your explicit consent.
sona11 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small text files stored on your device when you visit sona11.
The types of cookies sona11 uses include:
No Ad Tracking: sona11 does not use third-party advertising cookies or cross-site tracking technologies. Your browsing activity outside of sona11 is not monitored or used to target you with ads.
You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the sona11 platform. For non-essential cookies, you can opt out without impacting your core experience.
sona11 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable legal and regulatory obligations. The specific retention periods depend on the type of data and the purpose for which it was collected.
When your data is no longer required, sona11 will securely delete or anonymise it so that it can no longer be linked to you personally.
As a sona11 player, you have rights over your personal data. sona11 is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:
How to Exercise Your Rights: To make any data request, contact sona11 at [email protected]. sona11 will respond within 30 days. You may be asked to verify your identity before the request is processed.
sona11 takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Your Responsibility: While sona11 takes every precaution to protect your data, you also play a role. Use a strong, unique password for your sona11 account and never share your login details with anyone.
sona11 is strictly an 18+ platform. sona11 does not knowingly collect personal data from anyone under the age of 18. If sona11 becomes aware that a minor has registered an account or provided personal data, that account will be immediately closed and all associated data will be deleted.
If you believe that a minor has registered on sona11, please contact support immediately at [email protected] so that the matter can be investigated and resolved promptly.
The sona11 platform may contain links to third-party services such as payment providers. These third-party sites have their own privacy policies, and sona11 is not responsible for their data practices. sona11 encourages you to review the privacy policy of any third-party service before providing your personal information.
The inclusion of a link to a third-party service on sona11 does not constitute an endorsement of that service's privacy practices.
sona11 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data handling practices. When significant changes are made, sona11 will notify registered players via email or a prominent notice on the platform.
The date at the top of this page indicates when the policy was last revised. Continued use of sona11 after an updated policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using sona11 and contact support to close your account.
Stay Informed: sona11 recommends checking this Privacy Policy page periodically so you are always aware of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sona11 handles your personal data, please get in touch. The sona11 support team is available 24/7 and will respond to privacy-related enquiries as a priority.
Data Requests: For formal data access, correction, or deletion requests, email sona11 with the subject line "Data Request" and include your registered mobile number. Requests are typically processed within 30 days.
Now that you know how sona11 handles your data, you can register with confidence. Create your account in minutes, deposit via bKash or Nagad, and enjoy fishing games, slots, live casino, and more — all on a platform that takes your privacy seriously.