sona11 Terms and Conditions – Know Before You Play

1 Acceptance of Terms

By creating an account on sona11 or by using any part of the sona11 platform — including games, payment services, promotions, and customer support — you agree to be bound by these Terms and Conditions. This agreement takes effect from the moment you complete registration on sona11.

These terms apply to all users of sona11, regardless of how they access the platform — whether through a web browser, the sona11 mobile app, or any other method. If you are using sona11 on behalf of another person, you confirm that you have the authority to bind that person to these terms.

sona11 reserves the right to update or modify these terms at any time without prior notice. The most current version will always be available on this page. Your continued use of sona11 after any changes are published constitutes your acceptance of the revised terms.

2 Eligibility

To use sona11, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws applicable in your jurisdiction.
• You must not be a resident of any country or territory where online gaming is prohibited by law.
• You must not be acting on behalf of another person when registering or using sona11.
• You must not be a current employee, contractor, or close family member of a sona11 employee.

sona11 reserves the right to request proof of age and identity at any point. Failure to provide satisfactory documentation may result in account suspension or permanent closure.

3 Account Registration

Each person is permitted to hold only one account on sona11. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of these terms and will result in all associated accounts being permanently closed.

When registering on sona11, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, contact number, and any other details requested during the registration process. Providing false or misleading information is a serious breach of these terms.

• Your sona11 account is personal and non-transferable. You may not sell, transfer, or allow another person to use your account.
• You are responsible for all activity that occurs under your sona11 account.
• You must notify sona11 immediately if you suspect unauthorised access to your account.
• sona11 may require identity verification (KYC) before processing withdrawals or activating certain account features.

4 Deposits and Payments

sona11 accepts deposits through bKash, Nagad, Rocket, and other approved payment methods listed on the Payment page. All deposits must be made from payment accounts that belong to you. Using a payment method registered to another person is not permitted.

• Minimum and maximum deposit limits apply and are displayed on the sona11 payment page.
• Deposits are generally credited to your sona11 account within minutes of a successful transaction.
• sona11 does not charge fees on deposits, but your payment provider may apply their own charges.
• All deposits must be in Bangladeshi Taka (BDT) unless otherwise specified.
• sona11 reserves the right to refuse or reverse any deposit that appears to be fraudulent or in violation of these terms.

5 Withdrawals

Withdrawals from your sona11 account are processed to the same payment method used for your most recent deposit, where possible. sona11 processes withdrawal requests as quickly as possible, but processing times may vary depending on the payment method and verification status of your account.

• Withdrawals are subject to identity verification. sona11 may request supporting documents before releasing funds.
• Minimum withdrawal amounts apply and are listed on the sona11 payment page.
• Bonus funds that have not met wagering requirements cannot be withdrawn.
• sona11 reserves the right to delay or withhold withdrawals pending investigation of suspected fraud or terms violations.
• Withdrawals to third-party accounts are not permitted under any circumstances.

6 Bonuses and Promotions

sona11 offers various bonuses and promotions to registered players. All bonuses are subject to specific terms and conditions that are communicated at the time the bonus is offered. General bonus rules that apply across all sona11 promotions include:

• All bonuses carry a wagering requirement that must be completed before any associated winnings can be withdrawn.
• Bonus funds are separate from real-money funds in your sona11 account. Real money is used first in gameplay unless otherwise stated.
• Each promotion on sona11 is available once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• sona11 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Attempting to abuse or exploit bonus offers — including through multiple accounts or coordinated play — will result in account suspension and forfeiture of all bonus funds and associated winnings.

7 Prohibited Conduct

The following actions are strictly prohibited on sona11. Engaging in any of these behaviours will result in immediate account suspension, permanent closure, and forfeiture of all funds:

• Using automated software, bots, scripts, or any artificial intelligence tools to play games or interact with the sona11 platform.
• Colluding with other players to gain an unfair advantage in any game on sona11.
• Exploiting software bugs, glitches, or errors in games or the sona11 platform. Any winnings obtained through exploitation will be voided.
• Using stolen, fraudulent, or unauthorised payment methods to fund your sona11 account.
• Engaging in money laundering or any other illegal financial activity through sona11.
• Attempting to reverse-engineer, copy, or interfere with the sona11 platform or its underlying technology.
• Harassing, threatening, or abusing other players or sona11 staff members.

8 Account Suspension and Closure

sona11 reserves the right to suspend, restrict, or permanently close any account at its sole discretion. Reasons for account action include, but are not limited to:

• Violation of any section of these Terms and Conditions.
• Failure to complete identity verification when requested.
• Suspected fraudulent activity or use of stolen payment methods.
• Providing false information during registration or at any point during account use.
• Behaviour that is abusive, threatening, or harmful to other players or sona11 staff.

If your sona11 account is closed due to a terms violation, any remaining balance may be forfeited depending on the nature of the violation. If your account is closed for reasons unrelated to a violation, your remaining real-money balance will be returned to you via your registered payment method after verification.

You may also choose to close your sona11 account voluntarily at any time by contacting support. Self-exclusion options are also available — see the Responsible Gaming section for details.

9 Responsible Gaming

sona11 is committed to promoting responsible gaming. The platform provides tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available to all registered sona11 users and can be activated at any time.

• Deposit limits allow you to cap how much you can add to your sona11 account within a set time period.
• Session reminders notify you when you have been playing for a specified amount of time.
• Self-exclusion allows you to lock your sona11 account for a defined period, during which you will not be able to log in or receive promotional communications.

10 Intellectual Property

All content on the sona11 platform — including but not limited to logos, graphics, game interfaces, text, software, and design elements — is the intellectual property of sona11 or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any sona11 content without express written permission.

The sona11 name, logo, and all associated branding are trademarks of sona11. Unauthorised use of sona11 trademarks is prohibited and may result in legal action.

11 Limitation of Liability

sona11 provides its platform on an "as is" and "as available" basis. While sona11 makes every effort to ensure the platform is available and functioning correctly at all times, sona11 does not guarantee uninterrupted access or error-free operation.

• sona11 is not liable for any losses arising from platform downtime, technical errors, or interruptions to service.
• sona11 is not responsible for losses resulting from a player's failure to comply with these terms.
• sona11's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

12 Governing Law

These Terms and Conditions are governed by and construed in accordance with the applicable laws under which sona11 operates. Any disputes arising from your use of sona11 that cannot be resolved through direct communication with the sona11 support team will be subject to the jurisdiction of the relevant competent authority.

sona11 encourages players to contact support in the first instance to resolve any disputes. Most issues can be resolved quickly and fairly without the need for formal proceedings.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before using sona11, please get in touch with the support team. sona11 support is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the sona11 platform after login
• FAQ: Visit the sona11 FAQ page for answers to common questions